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  • AIC and its subsidiaries, business units and divisions. All products showing signs of modification or usage will not be repaired or credited. AIC maintains the right at its sole discretion to decide whether to repair, credit, refund, or replace the returned product. All RMA numbers are valid for 30 days from the date of issue. If equipment to be repaired was purchased from a retailer, distributor, or reseller channel, contact the seller for service.

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  • If the product was purchased directly from AIC, please note the following: Obtaining an RMA Number Prior to return your defective unit for a repair, replacement or credit, please visit AIC website and fill out the online RMA form or call your account manager at Shipping the Product to AIC Products must be returned in the original packaging or packaging providing the product with equivalent protection, Any products returned for repair without the original packaging may be treated as an out-of-warranty repair.

    Deliveries that are not marked clearly with an RMA number on the outside of the packaging will be rejected. Customer is responsible for freight cost on shipment to AIC. Customer shall pay freight cost on shipment back to customer site if select designated delivery method. In normal service practice, AIC return repaired unit in "as is" condition. Refurbishment AIC agrees to refurbish In-warranty unit to "Like New" in resell condition according to customer's special requirement in writing.

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    Refurbish cost is at customer cost. Out-of-warranty Repairs Out-of-warranty repairs of AIC components are "best effort" from receipt at AIC, and will be charged labor and components plus shipping cost. Contact RMA department for the most current rate information.

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    Customer is responsible for freight charges to and from AIC. AIC will provide an estimate of total repair charges before repair. Any products returned for repair without the original packaging may be treated as an out-of-warranty repair.

    Credit is allowed only for product returned in good and resalable condition and must be made within 30 days from the date of invoice.

    These beds also come with a lot of additional accessories like extra storage and study area. We also real-life test for your anticipated usage.

    Advanced replacements unit may not be shipped without a new purchase order. Contact the RMA department for the most current rate information. However, they will all be considered as non-RoHS items. Invoicing Upon completion of the services required, an invoice will be issued stating charges when charges are applicable out-of-warranty and NTF.

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  • DOA units must be reported to AIC within 15 working days upon receipt or the product will be considered accepted with no dispute. All returns being identified as modified by customer entitles no credit or refund.

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